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Retail Associate

Hugh & Crye is a Washington, DC based online retailer of better-fitting and inspired menswear. We've operated extremely lean (pun intended, ha!) and recognize the obvious: our continued growth depends on the bench strength of our team.

Passion and the ability to get sh** done are two important traits we look for in all employees.

Our home: DC
We're headquartered in Washington, DC. To be clear, we're a startup that has nothing to do with clean tech, government contracts or the corn lobby.

Our trade: shirts+
Our mission is simple: to provide men with the best shirts possible. We're obsessive about fit, fabric, construction and design. We'll be expanding our product line beyond shirts, blazers, and accessories in 2017. It's about to get crazy.

Our culture: defying the odds
In a country defined by consumer choice, our shirts kick the butts of many alternatives. But our strength lies in our culture. We're good people that work hard and believe in a purpose beyond commerce.

Opportunities abound!
We're young enough to believe that anything is possible, yet experienced enough to know that business outcomes matter. We're hiring for the varied roles, but the roles will not define all that you can do at Hugh & Crye. 

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Retail Associate

While we're a digital-first menswear company, we like to think we do a great job "off-line" as well. In Washington, DC we have a primary store at the Navy Yards, and showroom in Georgetown. We're looking to build out our retail presence, and we'll need a great team to do it. 

Your primary responsibilities:

  • Becoming an expert of our products to provide an easy, helpful, and knowledgeable shopping experience. 
  • Building lasting relationships with our customers. You’ll contact them to follow up on inquiries and purchases, suggest new merchandise, and invite them to upcoming events.
  • Merchandise our store, handle back stocks, create experiences and maintain an on-brand environment and experience
  • Work off-script: you'll be trained in the way we do things, but every customer is different and therefore, we'll rely on your resourcefulness, creativity, smarts and kindness to find solutions for them.
  • Master all channels: in-person, over the phone, email, live chat, social media and so on
  • Creating a positive, professional  and friendly experience for our customers

Key traits we're looking for:

  • Incredible amount of passion and energy
  • Positive and fun to be around
  • A humble and accessible disposition to anyone
  • A deep curiosity; an eagerness to learn (about anything, but most importantly) people.
  • An innate desire to serve others and make customers happy.
  • A willingness to go to great lengths to get the job done
  • A startup attitude (work hard, resourcefulness, smarts)
  • Outstanding verbal and written communication skills
  • Basic knowledge of men's fashion and an interest in trends 
  • Strong attention to detail

Key experience you must have:

  • Have 2+ years of sales experience in traditional retail or other relevant sales/customer-facing role
  • High School or College diploma

** When applying please attach your cover letter & resumé. 

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